Talk to Spinanzia Casino
Withdrawal stuck or a bonus not showing up? Ping us on live chat, flick us an email or give us a ring, and someone at Spinanzia Casino will sort it out properly.
Contact Information and Support Channels
Three ways to reach the Spinanzia Casino team, and which one suits which problem.
We keep three support lines open at Spinanzia Casino: live chat, email and phone. Each suits a different kind of problem, so pick the one that fits your issue. Have your username and the last four digits of your card or the wallet ID ready before you get in touch. It saves time on both sides.
This is the fastest option. Open the chat bubble at the bottom of any page, log in first, and an agent can see your account straight away. Use it for a stuck spin on Gates of Olympus, a bonus that hasn't credited, or a question about wagering on the 250 free spins.
Good for anything that needs a paper trail or attachments. Send ID documents, bank statements or screenshots of an error here. Put your username in the subject line and describe the problem in a few short lines. Long stories slow things down.
Some things are easier to sort out by talking. Call us if a withdrawal looks wrong, you want to set deposit limits, or you'd rather explain a dispute out loud than type it. Keep your account details next to you when you ring.
Questions about Visa, Mastercard, Skrill, Neteller or Paysafecard go to any channel. For Bitcoin, Ethereum, Litecoin, Dogecoin, TRON or USDT, send the transaction hash. Without it we can't trace a crypto deposit in AUD.
Need a break, a cooling-off period or self-exclusion? Tell any agent and it gets handled first, ahead of the rest of the queue. You don't have to give a reason, and nobody will try to talk you out of it.
Report a frozen Evolution live table, a Push Gaming round that didn't settle, or an unsettled sports or esports bet. Include the game name, the time and the round or bet ID. Then we can check the provider log quickly.
Send Us a Message
Fill in the form, pick a channel, and a real person gets back to you.
Got a question about a withdrawal, a bonus that didn't land, or a deposit stuck in limbo? Drop it in the form below with your username and the transaction ID if you've got one, and we'll sort it without the back-and-forth. Most email replies go out within a few hours, and anything urgent is faster on live chat.
Open 24/7 from the bubble in the bottom corner. Usual wait is under two minutes. Best for quick stuff like a missing free spin from the 250 FS welcome pack, a pending Bitcoin or USDT payout, or checking why Gates of Olympus won't load on your phone.
Use the contact form or email us directly for anything that needs paperwork: KYC documents, account closure, self-exclusion requests or disputes over a game round. Attach screenshots and the time it happened, it saves a day of guessing. Replies usually land within 24 hours, often well before that.
Prefer to talk it through? Ring our support line and a staff member will walk you through deposits by Visa, Mastercard, Skrill, Neteller or Paysafecard, or help with verification. Have your registered email handy so we can find your account fast.
If you want to set deposit limits, take a cool-off or lock your account for good, mention it in the form subject line. These requests skip the queue and get handled first, no questions about why. Limits can be set in AUD per day, week or month.
Company Legal Address and Licensing
Who runs Spinanzia Casino, where it is registered and how your account is protected.
Spinanzia Casino is run by a company registered in Curaçao. That is the jurisdiction behind our gaming licence, so all legal notices, complaints and formal requests go to that registered entity. If you need the full company name and registered office address for a dispute, a chargeback or a document request, email our support team and we will send it in writing, usually within one business day.
The cards below cover the licence and security details people ask us about most. You can check every one of them yourself instead of taking our word for it.
We hold a licence from the Curaçao Gaming Control Board, the government body that has overseen online gaming in Curaçao since its 2024 reforms. It sets the rules on player funds, fair games and how complaints are handled. If our support team can't sort out a problem for you, you can take it to the regulator directly.
Our licence number is OGL/2024/0556/0891. It is shown in the site footer next to the validation seal. Click the seal to open the regulator's own record and confirm the licence is active. If the seal doesn't open a live page, tell us straight away.
Every page, login and payment runs over 256-bit SSL encryption. That covers card payments with Visa and Mastercard, e-wallets like Skrill and Neteller, and crypto withdrawals in Bitcoin, Ethereum or USDT. Your password is stored as a hash, so our staff can't see it either.
Slots such as Gates of Olympus, Book of Dead and Starburst come straight from Pragmatic Play, Play'n GO and NetEnt, using each provider's certified random number generator. Live tables from Evolution are dealt by real people on camera. We can't change the RTP on any of these games, and we don't.
Press and Partner Enquiries
Who to contact for interviews, affiliate deals, game integrations and other business requests.
Our support team handles player questions about deposits, bonuses and verification. Journalists, affiliates and companies have different questions, so we send them to a separate queue. To keep things simple, contact us by email and write "Press" or "Partners" at the start of the subject line. Those emails go straight to the people who can answer them and don't sit in the general support inbox. Live chat and phone are best for account problems. Please don't use them for business proposals, because the agents there can only pass your message along.
For media requests, tell us who you write for, what the story is about and when your deadline is. We can give you facts about the site: launch year (2025), the studios we work with (Evolution, Pragmatic Play, NetEnt and Push Gaming) and the titles our players open most, such as Gates of Olympus, Book of Dead and Starburst. We can also explain how the welcome offer of 25% plus 250 free spins works. We don't share individual player data, and we won't comment on other operators.
Affiliates and marketing partners should include their traffic sources, the main markets they cover and a link to their site or channel. We look at every application. We only work with partners who promote responsible play and stay clear of misleading bonus claims, so please don't promise "guaranteed wins" or anything similar. Content creators who cover pokies, live dealer tables or esports betting are welcome to apply as well.
Payment providers and game studios can use the same email route. We already accept Visa, Mastercard, Skrill, Neteller, Paysafecard and a range of crypto, including Bitcoin, Ethereum, Litecoin, Tether, TRON and Dogecoin. Any new method needs to make deposits or withdrawals faster or cheaper for players. Expect a reply to business emails within two to three working days. If it's urgent, say so in the subject line.